AiChat partners with Google to help retailers


Brands can transform customer care by routing inquiries to messaging conversations that agents can manage on AiChat’s unified messaging platform. Leading retailers like MR.DIY has already taken advantage of this integration to decrease costs and drive sales through conversational commerce.

South East Asia leader in conversational CX platform for retailers, AiChat, announced its partnership with Google’s Business Messages. AiChat is among the first set of South East Asia companies within the Business Messages ecosystem, setting the stage for an exciting relationship to come.

This integration provides more resources for consumers to make their decisions online. For multi-location retailers, like MR.DIY, customers can click the message or chat option directly within Google Click-to-Message (CTM) Ads. The option is also available in Google Maps via the Google My Business listings.

AiChat is a leading A.I-Powered Conversational Customer Experience platform designed to help brands automate business processes in customer service, marketing and commerce via social messaging apps.

The company is based in Singapore, Malaysia & Indonesia with a diverse team of experienced digital marketers, user experience designers and A.I experts who help brands to develop effective messaging and A.I strategies that improve customer experience and drive business ROI.

Providing customers the option to use chat in Google Maps helps customers reach store associates directly. With the combination of automated smart message chatbot and FAQ directory, customers can be answered outside of operating hours easily.

MR.DIY, one of the largest home improvement retailers in the region with 700+ stores across Malaysia, has partnered up with AiChat and Google for this initiative to drive promotion redemption via Business Messages.

By having messaging enabled in Google CTM ads and Google Maps, retailers can tell customers the information they need quickly. For example, business hours, setting appointments over chat, updates on order status, and more can be addressed without staff. It’s easy to see how this can impact customer satisfaction can improve, as well as increased performance in CTM ads, with conversational advertising.

“Providing on-demand chat features to customers is valuable in this new pace of life. It is a requirement for all businesses to adapt to consumers’ digital preferences and the changed state of the consumer journey. AiChat is primed to help retailers with this goal in a unified AI-powered messaging platform, now available as one of the first South East Asia companies to partner with Google Business Messages.” This is an important step in the new normal for physical retail locations, says AiChat’s CEO and co-founder, Kester Poh.

Turn local retail searches into customers. Serve your customers at the time of their search, no matter your operating hours, with AiChat’s mix of AI-powered chatbots and connections with in-store associates and chat integration with Google Business Messages. Take retail into a full Omni channel experience with AiChat’s integration with Google’s Business Messages. Bring your brick and mortar retail locations into the digital landscape.

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