Quadient Introduces New Mail Outsourcing Capabilities in Partnership with Tessi


Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the availability of new mail delivery services in France, expanding the capabilities of Quadient® Impress, its cloud-based document automation platform for small and medium businesses.

In addition to Neotouch, Quadient’s market leading hybrid mail solution, French customers now also benefit from an enhanced set of functionalities with Impress, to optimize the preparation and delivery of their most important communications, from general correspondence to electronic invoicing. With the new mail outsourcing capabilities, Quadient Impress users in France can upload documents, automate the preparation of their communications and send them through postal mail as well as all types of digital channels: e-mail, SMS and web platforms.

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.

To support the new service, Quadient has chosen to partner with Tessi, a global provider of Business Process Services. Tessi has a history of providing state-of-the-art production facilities and a wide range of options in mail delivery, addressing from transactional to marketing communication needs, a high quality of services and high level of data security, with certified processes and procedures.

“At Tessi, we have a long-time partnership with Quadient, not only providing consulting & integration services for its customer experience management solutions, but acting also as a Value-Add Reseller of these solutions, across Western Europe. We are very proud today as we join forces to offer print outsourcing and high-class mail delivery services that will enrich the experience of Quadient Impress customers in France” added Virginie Degeorgis, Managing Director, Tessi.

With the addition of this major feature to the Quadient Impress platform, documents are automatically transferred to Quadient’s mail production facility, where they are printed, sorted, inserted, metered and sent to the post office for distribution. The solution also provides users with a detailed audit trail of the entire document preparation process and ensures important communications meet security and compliance requirements. Tessi is an international provider of Business Process Services that helps businesses digitise the customer experience.

“Adding mail delivery services to the Quadient Impress platform in France is a strong milestone in our mission to offer a full suite of Intelligent Communication Automation solutions that accelerate SMBs in their transition to more digitalized and automated processes” said Geoffrey Godet, CEO, Quadient. “After the recent launch of new communication preference management capabilities, by choosing Tessi and its high-level production centres, we are proud today to provide our customers with the very best in multi-channel document delivery software.”

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