Collaboration will involve BT using Google’s enhanced data and AI capabilities at every level of its business to deliver personalised customer experiences and continue its commitment to creating societal value through responsible, inclusive, and sustainable tech
Google Cloud will support BT with a full spectrum of products and services, from secure cloud infrastructure to advanced machine learning tools
Access to Google Cloud’s Site Reliability Engineering (SRE) experts will help drive the cultural change needed to enable BT to operate a data and AI platform in the cloud at scale
Today, Google Cloud and BT announced a strategic, five-year partnership to accelerate BT’s company-wide digital transformation. The collaboration will involve BT using a suite of Google Cloud products and services including cloud infrastructure, machine learning (ML) and artificial intelligence (AI), data analytics, security, and API management to deliver superior customer experiences, reduce costs and risk, and build new revenue streams.
BT is undertaking a massive digital transformation through its BT Digital unit, and this initiative includes creating a group-wide data and AI fabric as part of its cloud-first and AI-first strategy. Under the partnership, the two companies will help BT unlock hundreds of new business use-cases to strengthen its ambitions around digital offerings and creating hyper-personalised customer engagement.
BT’s data transformation is centred around driving business outcomes and using AI and deep ML across the organisation to allow businesses and customers to make more data-led decisions, as well as creating deeper personalisation for customer offerings and new go-to-market propositions. This will also enable BT to have real-time network analytics to allow for a more enhanced customer service through predictive fault management and assurance.
In addition, Google’s SRE team will partner with BT to foster a continuous delivery and “zero ops” autonomous operations culture to accelerate product development and continuous innovation as part of the new culture of working that BT calls “The Digital Way.”
As part of the partnership, BT will become a managed services delivery partner for Google’s Autonomic Security Operations (ASO) offering based on Google Chronicle. ASO is a holistic framework that combines principles, practices, and tools that enable organisations to take an adaptive and automated approach to threat management. Underpinned by Chronicle’s peta-byte scale detection, a data lake powered by Google Cloud’s data and analytics platform Big Query, and rich, compelling analytics via Looker, the solution decreases the time to detect and respond to threats which is essential in the face of the increasing volume and complexity of cyber-attacks.
Customers will benefit from the new partnership by gaining the technological capabilities of Google Chronicle, combined with BT’s track record of delivering cybersecurity services to organisations with complex estates and requirements. Customers will be supported by experts from BT’s Security Advisory Services team, who leverage BT’s deep experience in security operations and integration to help organisations ensure that they have optimised their wider security architecture to fully align with their priorities and ambition.